Privacy Policy of TriStratus Ltd
Effective date: January 1, 2021
TriStratus Ltd (hereinafter referred to as “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This privacy policy (hereinafter referred to as “policy”) explains how we collect, use, store, and share your personal data when you use our website, services, products, or interact with us in any way. It also informs you about your rights and choices regarding your personal data and how you can contact us if you have any questions or concerns.
What personal data do we collect and why?
DATA STORAGE LOCATION
Personal data is any information that relates to an identified or identifiable natural person. We may collect and process the following types of personal data about you:
- Contact information: such as your name, email address, phone number, postal address, and other information that you provide when you register for an account, request a quote, place an order, subscribe to our newsletter, or contact us for any reason. We use this information to communicate with you, provide you with our services and products, respond to your inquiries, and send you marketing communications, subject to your consent where required by law.
- Payment information: such as your credit card details, billing address, and other information that you provide when you make a purchase or use our services. We use this information to process your payments, prevent fraud, and comply with our legal obligations.
- Technical information: such as your IP address, browser type, device type, operating system, referral source, and other information that we collect automatically when you visit our website or use our services. We use this information to provide and improve our website and services, analyze the usage and performance of our website and services, and ensure the security and integrity of our website and services.
- Usage information: such as the pages you visit, the features you use, the actions you take, the time and duration of your sessions, and other information that we collect when you use our website or services. We use this information to understand how you use our website and services, provide you with personalized content and recommendations, and measure the effectiveness of our marketing campaigns.
- Customer feedback: such as your ratings, reviews, comments, suggestions, and other feedback that you provide to us or post on our website or social media platforms. We use this information to improve our website, services, and products, respond to your feedback, and showcase your testimonials, subject to your consent where required by law.
We may also collect and process other types of personal data that you voluntarily provide to us or that we obtain from third parties, such as our business partners, service providers, or public sources, in accordance with this policy and applicable laws.
How do we share your personal data?
We may share your personal data with the following categories of recipients for the purposes described in this policy:
- Our affiliates and subsidiaries: we may share your personal data with our affiliates and subsidiaries for the purposes of providing you with our services and products, managing our business operations, and complying with our legal obligations.
- Our service providers: we may share your personal data with our service providers who perform functions on our behalf, such as hosting, cloud computing, data storage, payment processing, analytics, marketing, customer support, and other services. We require our service providers to protect your personal data in accordance with this policy and applicable laws.
- Our business partners: we may share your personal data with our business partners who resell our services and products, such as Microsoft and AWS, or who offer complementary services and products that may be of interest to you. We will obtain your consent before sharing your personal data with our business partners for marketing purposes, where required by law.
- Our customers: we may share your personal data with our customers who use our services to manage their cloud infrastructure, such as your employer or organization, if you access or use our services on their behalf or under their direction. We are not responsible for how our customers use your personal data and we encourage you to review their privacy policies before providing your personal data to them.
- Other parties: we may share your personal data with other parties, such as law enforcement, regulators, courts, or other third parties, if we are required or permitted to do so by law, regulation, or legal process, or if we believe that such disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of others.
How do we protect your personal data?
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, backups, and audits. However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your personal data. If you have any questions about the security of your personal data, please contact us using the details below.
How long do we keep your personal data?
We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law. The retention period may vary depending on the type and nature of the personal data, the purpose of its use, and our legal obligations or rights. When we no longer need your personal data, we will delete it or anonymize it in accordance with our data retention policy.
What are your rights and choices?
You have certain rights and choices regarding your personal data, subject to applicable laws and regulations. These may include the right to:
- Access: you may request access to your personal data that we hold and receive a copy of it.
- Rectification: you may request that we correct or update your personal data that is inaccurate or incomplete.
- Erasure: you may request that we delete your personal data that we no longer need or that we are not authorized to keep.
- Restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to its use.
- Portability: you may request that we transfer your personal data to another data controller in a structured, commonly used, and machine-readable format, where technically feasible.
- Objection: you may object to the processing of your personal data for certain purposes, such as direct marketing or profiling, unless we have a compelling legitimate ground to continue.
- Withdrawal of consent: you may withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of the processing before the withdrawal.
- Complaint: you may lodge a complaint with the competent data protection authority if you are not satisfied with how we handle your personal data or respond to your requests.
To exercise your rights and choices, or to update your preferences, please contact us using the details below. We will respond to your request within a reasonable time and in accordance with applicable laws and regulations. We may ask you to verify your identity before fulfilling your request.
How do we use cookies and similar technologies?
Cookies are small text files that are stored on your browser or device when you visit our website or use our services. We use cookies and similar technologies, such as web beacons, pixels, tags, and scripts, to enhance your user experience, provide and improve our website and services, analyze the usage and performance of our website and services, deliver relevant and personalized content and advertising, and ensure the security and integrity of our website and services. We may also use cookies and similar technologies to collect information about your preferences, interests, behavior, and device, such as your IP address, browser type, device type, operating system, referral source, and other information.
You can manage your cookie preferences and settings by adjusting your browser settings or using third-party tools. You can also opt out of receiving targeted advertising from participating ad networks, audience segment providers, ad serving vendors, and other service providers by visiting websites operated by the Network Advertising Initiative and Digital Advertising Alliance. However, please note that if you disable or reject cookies, some features and functionalities of our website and services may not work properly or may be limited.
How do we update this policy?
We may update this policy from time to time to reflect changes in our data practices, website, services, products, or legal requirements. We will notify you of any material changes by posting the updated policy on our website, along with the effective date of the changes. We encourage you to review this policy periodically to stay informed about how we collect, use, store, and share your personal data. Your continued use of our website, services, products, or interaction with us after we post the updated policy constitutes your acceptance of the changes, unless otherwise required by law.
How can you contact us?
If you have any questions or concerns about this policy or your personal data, please contact us by email at info@tristratus.com, by phone at +35699905050. We will do our best to address your issue and resolve it to your satisfaction.